Behind every driving heavy truck, there are such a group of people, who rush outside and stick to their posts, they wear stars and wear the moon, pay silently, they keep lonely, selfless dedication, they dedicate themselves to providing intimate after-sales service for every customer, they are the service people of Shacman.Today let's go into Yantai Haiqing Service Station of Shacman Heavy Truck and learn about the day of Shacman Service Personnel.
Serving heart to heart, communicating zero distance
At 7:40 a.m., the warm voice of the staff resounded in Yantai Haiqing service: Hello, this is Yantai Haiqing after-sales service station of Shacman Heavy-duty Card. It's my pleasure to serve you. What can I do for you?
Xiao Xiao is one of the three contractors. At this time, she is writing a vigorous book about the customer's car breakdown on the phone. Put down the phone and she said, "In hot weather, the car has a problem, the owner is inevitably irritable.Faced with customers, smiling service is absolutely the first magic weapon, can quickly let customers "cool down".
Then she immediately described the details of the car she had just recorded to the workshop director, who was able to complete her job flow with ease. In this way, the service station began a busy and full day.
Invisible sweat, invisible service
At 12:30 noon, the repairman, Master Song, who was supposed to have lunch, trotted all the way from the canteen to the workshop and asked him what was urgent. Master Song answered, "There is a clutch piece, I have to repair it as soon as possible!" Nowadays, it's not easy for car owners to earn money, and all the time they delay is money!As he spoke, Master Song went into the ditch.
Maybe it is because of love, so professional; because of understanding, so understand. Master Li, a maintenance worker, said, "Some car owners often come to know each other and call names to let us fix them. I feel very proud of them." One is that our repair level has been trusted and recognized, and the other is that we want to repair people early and let the owners drive back to make money.
There are many unexpected after-sales trips. As mentioned earlier, Master Song said that during his wedding vacation in that year, one phone call in the evening said that he would arrive. Real 15 minutes'response and an hour's departure!I think this is not what we often say about the intimate service spirit? Isn't that what we often call craftsmanship? Heart in one skill, its skill must be done; heart in one job, its job must be done!
Seeing service, moving beyond words
At 12 o'clock in the quiet of the night, the service station received a telephone call from Mr. Sun, the owner of Muping, and the feedback was that the vehicle was not in gear. After receiving the call, the person in charge of the service station quickly arranged the repairman to send repairs, emergency repairs in the night, using professional technology to solve the problem for the users, and later Mr. Sun personally came to the service station to express his gratitude.
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Thousands of rocks and valleys do not hesitate to work hard, from a distance, you will know the source is high. Craftsmanship begins with a little bit. High-quality five-star service is our goal of Shacman Service. Skilled in technology, dedicated to quality, customer-centered, think what customers want, urgent customers need, Shacman Service Personnel with their own actions to implement their commitments, escort every user.
